In 2014, the Mental Health Division undertook an ambitious number of events where they wanted to hear the experiences of service users, family members and carers in using the mental health services. A Listening Meetings initiative was chosen as a way to do this with the meetings being facilitated by Paddy McGowan, then, interim Head of Service User, Family Member and Carer Engagement. This involved consultations with over one thousand people all who made the effort and commitment to come to the meetings to air their views.